Customer Support - Dispatch Center

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 🌎 Location: Buenos Aires — 100% Remote (Months 1–3) ➡️ On-site - Hybrid (Month 4+)

🕒 Hours: Mon–Fri | 10 AM – 7 PM ART

💰 Salary: $1,000 USD base (OTE up to $3,000 USD based on performance) 📈

We are looking for individuals to join international teams in a remote, fast-paced environment focused on communication, coordination, and real-time problem solving. 

To help us get to know you better, please record a brief video introduction (around 1–2 minutes).

In your video, please introduce yourself and briefly tell us:
- what you are currently doing
- your experience (if any)
- and why you are interested in working in customer support.
 

👉  How to submit your video:

1. Record your video using your preferred tool (Loom, Zoom, phone, etc.).
2. Upload it to Google Drive.
3. Crucial: Change the sharing settings to "Anyone with the link can view" (Public Access) so our team can open it.
4. Paste the link into your application.

• Communicate with clients or users in English over the phone on a daily basis 
• Handle situations in real time and provide updates 
• Coordinate tasks and follow up on ongoing requests 
• Use different tools and systems to track and manage information 
• Ensure clear and effective communication across interactions 

• English level: professional to advanced (C1-C2) 
• Ability to communicate clearly and confidently in real situations 
• Strong problem-solving mindset 
• Comfortable working with systems and digital tools 
• Interest or affinity for technical or process-driven environments 
• Ability to stay organized and handle dynamic situations 

• Contractor-based role (independent contractor) 
• Paid in USD 
• Compensation includes: 
  • A fixed monthly base amount 
  • Performance-based incentives / variable pay 
• Opportunity to transition into a full-time employee position with benefits, based on performance and business needs.

• This is a fully remote position for the first three months, transitioning into a on-site/hybrid mode starting in month #4.
• Work involves constant communication in English 
• The environment is dynamic and requires quick thinking 
• Previous experience in similar roles is helpful but not required  

🏢 About the Company

A leading provider of facility management, dispatch, and commercial maintenance coordination across the United States. It specializes in managing, dispatching, and overseeing technical service and repair requests for commercial clients, ensuring seamless operations for businesses nationwide.

• Are comfortable speaking in English regularly 
• Enjoy solving problems and thinking on your feet 
• Learn quickly and adapt to new tools or systems 
• Prefer dynamic work over repetitive tasks