Customer Support Specialist

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📍Canada, Remote

We are looking for a sharp, high-ownership Technical Customer Support Specialist to own ticket lifecycle and act as the bridge between customers and engineering. In this role, you won't just patch problems—you will dig into root causes, read logs, reproduce bugs, and help build the company´s support function from the ground up as they scale. 

If you have 2+ years of technical support experience and thrive in a fast-paced, detail-oriented environment, we want to hear from you.

To help us get to know you better, please record a brief video introduction (around 1–2 minutes).

In your video, please cover:

• A quick introduction of yourself and your technical support background.
• Your experience with troubleshooting tools (e.g., reading logs, error messages, or using platforms like Zendesk, Intercom, Jira, or Linear).
• Why you're excited to help us build the support processes.

How to submit your video:

1. Record your video using your preferred tool (Loom, Zoom, phone, etc.).
2. Upload it to Google Drive.
3. Crucial: Change the sharing settings to "Anyone with the link can view" (Public Access) so our team can open it.
4. Paste the link into your application.