📍Buenos Aires, Remote
Join a leading US-based facility maintenance and technical services company as a Senior IT Support Specialist. This organization provides comprehensive, round-the-clock operational support to diverse industries—including hospitality, healthcare, retail, and industrial sectors—across the United States. They are looking for a proactive and experienced professional to join their Buenos Aires team to provide expert assistance and maintain their global infrastructure systems.
Next Step: Share a Video Introduction 🎥
To help us get to know you better, please record a brief video introduction (around 1–2 minutes).
In your video, please introduce yourself and briefly tell us:
- what you are currently doing
- your experience (if any)
- and why you are interested in working in customer support.
👉 How to submit your video:
- Record your video using your preferred tool (Loom, Zoom, phone, etc.).
- Upload it to Google Drive.
- Crucial: Change the sharing settings to "Anyone with the link can view" (Public Access) so our team can open it.
- Paste the link into your application.
Information about the role:
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware and software issues.
- Coordinate and supervise third-party vendors in the delivery of equipment for employees.
- Install, configure, and maintain operating systems, applications, and network devices.
- Manage and optimize network infrastructure, including LAN, WAN, IP addressing, and connectivity.
- Oversee the setup and maintenance of VoIP and landline telecommunication systems.
- Perform regular preventative maintenance on IT equipment and systems.
- Document IT processes, solutions, and configurations to ensure knowledge sharing.
- Mentor junior IT support staff and contribute to team development.
Requirements:
- Possess extensive experience as an IT Support Specialist or similar senior role.
- Demonstrate strong expertise in hardware and software maintenance, installation, and troubleshooting.
- Have in-depth knowledge of network protocols, IP management, and general networking concepts.
- Be proficient in managing and supporting VoIP and landline systems.
- Speak and write fluent English.
- Reside permanently in Buenos Aires, Argentina.
Compensation & Work Structure
- Contractor-based role (independent contractor)
- Paid in USD
- Opportunity to transition into a full-time employee position with benefits, based on performance and business needs