Technical Support Engineer LILT

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About the Company

Mission: Make the world's information accessible to everyone by combining brand-aware AI, human-in-the-loop expertise, and agentic workflows for high-accuracy enterprise translation.

Vision: Deliver defense-grade, enterprise-proven AI translation with human oversight so organizations can operate globally with consistent quality, speed, and security.

Culture: Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 — high-ownership, collaborative, customer-obsessed, and improvement-driven

Key Responsibilities

Serve as a subject-matter expert on LILT’s platform, APIs, and standard integration patterns

Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce

Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes

Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates

Author customer-facing and internal knowledge base articles and lead internal knowledge sharing

Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements

Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance

Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices

Tech Stack

SQL

PostgreSQL

MySQL

Linux

Bash

Python

Datadog

HTTP

REST APIs

JSON

Logs

Traces

Browser DevTools

Why Join?

Work on a mission that actually ships impact: making global information accessible for governments and enterprises

Own gnarly, high-leverage investigations with autonomy and visible customer outcomes

Partner daily with engineers and leadership; your findings materially shape the roadmap

Use modern tooling (Datadog, scripting) to automate your way out of toil

Fully remote with shift collaboration and strong knowledge-sharing culture

Interview Process

Technical Screen

Culture & Motivation

Final Round

Offer